At Francolink, we strive to provide a positive learning experience. Below are our guidelines regarding refunds:

1. Lesson Ticket Refunds

If you purchase lesson tickets and wish to request a refund, please note the following:

• Lesson tickets can be refunded if the request is made within 30 days of purchase.
• Refunds are processed back to the original payment method used for the purchase.
• No refunds will be issued for lesson tickets that have been used or expired.

2. Subscription Refunds

For subscription plans, the following guidelines apply:

• Refunds for subscription plans are subject to the terms and conditions of the plan.
• If eligible for a refund, it will be processed based on the remaining unused portion of the subscription.
• Refunds may take 5-7 business days to reflect in your account.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at support@francolink.com.
2. Provide your account details, transaction information, and reason for the refund request.
3. Our support team will review your request and process the refund accordingly.

If you have any questions or need further assistance, feel free to contact us. We're here to help!