Delete your FrancoLink account
You can permanently delete your account and personal data at any time, from the app or by email.
Delete it yourself
- Sign in at app.francolink.net or in the FrancoLink app.
- Go to Settings and scroll to Danger Zone.
- Tap Delete Account, type DELETE and confirm.
Your account is deleted immediately and you are signed out on every device. If you have a lesson booked that hasn't happened yet, you'll be asked to cancel it first so your tutor isn't left waiting.
Or ask us to do it
Email support@francolink.net from the email address on your account with the subject “Delete my account”. We'll confirm and complete the deletion within 7 days. Tutor accounts are deleted this way, because payouts and students are attached to them.
What is deleted
- Your profile: name, email address, photo and preferences
- Your learning history: lesson progress, XP, streaks, vocabulary, game scores and achievements
- Homework, lesson reviews, notifications and AI tutor conversations
- Any unused lesson credits
Any active subscription is cancelled immediately, so you won't be charged again.
What we keep
If you have paid for anything, we keep the record of those payments and of the lessons they paid for, as the law requires for accounting and tax, and because tutors' earnings depend on them. These records have your name and email address removed and are no longer linked to anything that identifies you. Our payment processor, Stripe, keeps its own records of card payments under its own legal obligations.